Seasoned IT troubleshooter || Aspiring cybersecurity professional.
With over 20 years of experience in the technology industry, I began my career as a Web Designer designing & coding sites such as modells.com before transitioning into a Help Desk Technician role. Through dedication and continuous learning, I advanced to become the Manager of Systems, Planning, and Technology at District Council 37. In this capacity, I led a team of help desk technicians, providing stellar support to over 140 attorneys, legal assistants, and clerical staff. I am passionate about leveraging my multifaceted experience to drive innovation, streamline processes, and exceed organizational goals.